Privacy Policy

The Privacy Policy sets out how The Paper Snowflake Company Ltd  sets out how  (‘we’, ‘us’, ‘our’) uses and protects any information you provide when using this website. The Paper Snowflake Company Ltd is the controller of that data, and is responsible for the protection of that data under applicable law.

We are committed to ensuring that your privacy is protected. Any information that we request will only be used in accordance with this privacy statement.

The Paper Snowflake Company may change this policy from time to time by updating this page. You should check this page regularly to ensure you are happy with the changes.

The Information We Collect

When you purchase products from our shop, as part of the buying and selling process, we will ask you to provide certain personal information. The information we collect is:

Your Full Name
Your Email Address
Your Billing Address
Your Shipping Address
Your Phone Number (optional field)
Your purchase history

When you subscribe to our email newsletter , we will collect your email address. If you subscribe whilst making a purchase or signing up to an account, we will also collect your full name.

When you browse our website, we also automatically receive your computer’s internet protocol (‘IP’) address.

We use a third party analytics tool, Google Analytics, to collect anonymised, non-personally identifiable information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the service.

Where Your Data Is Stored

The data we hold on you is stored within the European Economic Area (“EEA”), but may also be transferred outside of the EEA, including when you have requested a service that relies on a third party to fulfil it, such as a payment gateway. Countries outside of the EEA may not have the same data protection laws as the UK and EEA, but we will ensure that any transfer of your personal data will be subject to and appropriate safeguards, such as Privacy Shield.

Who Can Access Your Data

The Paper Snowflake Company Ltd. will not disclose personal information gathered on this website to any third parties without your prior consent, unless we are required to do so by law, or if you are in breach of our Terms & Conditions.

We use third party companies to fulfil your purchases on the website, including our payment platform (delivered by Stripe and Paypal), who will have access to only the data that is essential to the selling and delivery process only. We also use Mailjet to store contact and order information, and to create and send those newsletters to users who have opted to receive them only.

We will never sell or supply your data for marketing purposes to third parties.

How We Use The Information We Collect

For users that register on our website: We store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Purchasing products from our shop: Information collected as part of the selling process allows us to perform our contract with you, to be able to sell, supply and deliver products to you. When you provide us with personal information to complete a transaction, place an order or return a purchase, you imply that you consent to our collecting and using that information for that specific reason only.

Opting in to our email newsletter: By opting in to our email newsletter, you give us permission to contact you with emails about our company and products, news, exclusives and offers. You can unsubscribe from this service at any time by clicking on the ‘unsubscribe’ link found at the bottom of our emails, or contacting us at [email protected]. Your consent to receiving the newsletter is the lawful basis on which we collect and process your data for this purpose.

Browsing our site: Automatically collecting your computer’s IP address provides us with information that helps us learn about your browser and operating system. We may use such information provided to improve our products, services and this website. By using our site you agree to us collecting this information for this purpose.

Customer data is retained for 6 years unless a request for deletion is made, with the exception of failed, pending and cancelled orders which are stored for 30 days and then deleted. Enquiries using our contact forms are deleted after 12 months.

Your rights

Right to be informed: You have the right to be informed about how your personal data is being collected and used. This Privacy Policy exists to provide such information.

Right of access: You have the right to request information about the personal data we hold on you at any time. You can contact us at [email protected] to make this request.

Right to rectification: You have the right to request the correction of any personal information we hold about you. If you have an account, you can edit most of that data, including your full name, shipping and billing addresses by logging in and accessing the My Account section.

Right to erasure:i f you have an account on this site,  you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Right to restrict processing: You have the right to request that we restrict the processing of your data in certain circumstances, including in when the personal data we hold about you is inaccurate, in which case we will restrict all processing until the data can be verified and corrected.

Right to portability: For any data we process based on your consent by automated means, you have the right to request that a copy of that data is ported to you or to a third party service provider.

Right to make a complaint: You have the right to complain to a supervising authority about the usage and protection of your personal data. In the UK, this is the Information Commissioner’s Office.

Right to withdraw consent: You have the right to stop receiving direct marketing from us, in the form of our email newsletter, which you can do by clicking the ‘unsubscribe’ link at the bottom of all emails.


We have put in place suitable physical, electronic and managerial procedures to protect any information provided from theft, alteration or unauthorised inspection. Although no method of transmission over the internet or electronic storage is 100% secure, we implement all generally accepted industry standards.

Third Party Services

Our shop is hosted on the WooCommerce platform, and we use Stripe and Paypal as a payment gateways for all orders made through this website. We use Mailjet to manage, build and send our email newsletters. We also sometimes provide links to share pages from our website to the social platforms Facebook and Twitter.

In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our shop’s website or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

Links to Other Websites

Our website may contain links to other websites of interest. We are not responsible for the content of third party sites or the protection or privacy of any information you provide whilst visiting such sites. We encourage you to read the privacy policies of any third party sites.


Cookies are small files placed onto your computer to collect information about how you browse the site. This allows us to track how you use the website, in order to help us refine and improve our service. We use Google Analytics software to collect such usage information as the pages you visit, where you have been referred from, and how long you spend on each page. This information is collected in aggregate and anonymous form such that it cannot reasonably be manipulated to identify any particular individual user.

Our ecommerce platform is provided by WooCommerce, which makes use of 3 cookies:


The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Most browsers automatically accept cookies, however you are able to change this within your browser settings if needed. Disabling cookies may prevent you from taking full advantage of the features of this website.

By using this website without having disabled cookies in your browser you agree to us placing cookies on your device, and accessing them when you visit the site again.

Questions and contact information

If you would like to request details of personal information which we hold about you under the Data Protection Act 1998 or exercise any of your personal data rights, you may do so by contacting us at [email protected].