Delivery & Returns

UK postage

We make every effort to dispatch your paper snowflakes parcel within one working day. Our free delivery for orders less than 2 kg will be posted Royal Mail 1st class which should get to you between 1-3 working days from dispatch.

We will have to allow 7 working days before a parcel is considered lost and a replacement can be sent out. Orders over 2 kg may be dispatched by courier, please allow 2 working days from dispatch.

We would recommend that you advise us if you need your parcel by a specific date, please inform us at the time of ordering or use our ‘Next Working Day’ delivery service. We will notify you by email as soon as your order has been despatched.

  • Free delivery for orders over £10 otherwise it’s £2.45 (Royal Mail 2nd Class, 2-5 working days) This can vary during busy periods. Please advise if needed by specific date. Orders received after midday Friday and all Saturday & Sunday orders will be dispatched on Monday.
  • Royal Mail 1st Class £2.95 (1-3 working days). This can vary during busy periods. Please advise if needed by specific date. Orders received after midday Friday and all Saturday & Sunday orders will be dispatched on Monday.
  • Next Day delivery (Royal Mail Special Delivery Guaranteed®) at £8.45 (next day guaranteed), orders must be received by 1pm Monday-Thursday (please note: Orders received after 1pm Thursday through to 1pm Friday may not arrive until Monday. Any orders placed after the 1pm cut off on Friday will be dispatched Monday am for Tuesday delivery).
  • Next Day Saturday deliveries: May be possible depending on size and weight of your order but will include a premium which is charged by Royal Mail. The prices will be based on individual orders. Please contact us for more details [email protected] or 01794 512594.

Returns

In the unlikely event that you are not completely satisfied with your purchase; we guarantee to exchange it or provide a full refund, providing you contact us within seven working days from the date you take receipt of the goods, by phone or email [email protected]. Goods must be returned to us within 14 days in original packaging and in a re-saleable condition.

Return delivery costs are to be paid by the customer. It is recommended that proof of postage is obtained from the post office. If the goods have arrived either damaged or faulty, The Paper Snowflake Company will refund postage.

No liability can be accepted by The Paper Snowflake Company for return goods damaged or lost in transport.

We guarantee to refund monies paid within 30 days of order cancellation and/or receipt of returns.